Crowne Plaza, Toulouse

This Trip:

The last time I visited Toulouse, I stayed in the Crowne Plaza. Being a frequent visitor to Hilton properties back then, it was one of the first IHG properties I stayed in. This time around however, I had enough points for a free stay. 

The location is great – right on the town square, although when I arrived this turned out to be more of a curse than a blessing. Due to yellow vest protests taking place in the city when I arrived, the whole area was on police lockdown.

Crowne Plaza Toulouse

After exploring a few options to gain access to the hotel, I finally managed to persuade one of the heavily dressed police officers to let me through.

Check In

Check in here was a breeze. All that was needed was proof of ID, and my card, but amazingly no swipe was needed – just a double check of it being the card I had on my IHG profile. This is how it should be!

Crowne Plaza Toulouse Reception

I was welcomed back as an IHG platinum member, and was given an upgrade to a club room – the best upgrade I’ve been given as an IHG Platinum. Hence why I’m looking at shifting my alliance to Marriott for 2020.

As the lounge was closed at the weekend, I was also handed a voucher for breakfast the next day – again, this is the first time I had been given a free breakfast as an IHG Platinum.

The Room

Although it was mentioned that I’d been given an upgrade, they didn’t mention what sort of room I’d actually been upgraded to. So it was a bit of a mystery when opening the door.

What I found was a larger room than on my previous visit, but not too different to the usual.

Crowne Plaza Toulouse Room
Crowne Plaza Toulouse Room

On the right, was a wardrobe with a bathrobe and safe.

Crowne Plaza Toulouse Room

To the left was a pretty standard bathroom.


The amenities seemed to be of a higher standard than usual though, which was probably due to the upgrade.


Moving on to the room, at the far end was a work desk with a number of universal powerpoints nearby.

Crowne Plaza Toulouse Room

And a very comfortable sofa and foot stall.

Crowne Plaza Toulouse Room

Also present was a coffee machine, kettle and two free bottles of water.

Tea and Coffee

One thing to note with the room was that there was only one small window, meaning that even though it was clear blue skies out, it was quite dark in the room.

Present on the bed were the standard Crowne Plaza sleep spray.

Sleep Spray

Other Areas of the Hotel

As I had lounge access as part of the upgraded room, I made my way up to see what it was like.

Crowne Plaza Toulouse lounge
Crowne Plaza Toulouse lounge

Nothing too spectacular as it turned out. It was a room no bigger than a bedroom with a couple of sofas, free drinks and snacks. I stayed for around ten minutes before moving on.

On the ground floor was a bar and restaurant area, where breakfast was the following morning.

Outdoor terrace
Crowne Plaza Toulouse
Bar area

My Thoughts

Just as I remembered from three years previously. A good location and clean enough hotel. However it must be said that a few areas of the room were in need of a refresh. The kick plate on the bottom of the door to my room broke off and some of the furniture had seen better days.

Despite this, the hotel is perfectly fine. The location is great and they really went out of their way to show their appreciation for my loyalty.

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