Alitalia | Airbus A320 | FCO-LHR | Economy

This Trip
KLM Cityhopper | Fokker F70 | LHR-AMS | Economy

KLM | Boeing 737-800 | AMS-FCO | Business
Hilton, Rome FCO
Alitalia | Airbus A320 | FCO-LHR | Economy
Airline: Alitalia
Aircraft: Airbus A320
Route: Rome – London Heathrow
Flight number: AZ204
Seat number: 29F
Cabin: Economy
Flight date: March 2016

Check In / Security
Upon arriving at Fiumicino, I was a little unsure of which terminal I needed to use. A quick check of the FID showed that Terminal 1 was where I needed to be.
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I walked up to the Alitalia desk and was asked my destination. I replied London and was sent to another desk. I was checked in without any fuss, but then told that the flight would actually be departing from Terminal 3 – how confusing! As such, I had to clear security there. No big deal as it was right next door, but how hard can it be to send you to the right place to begin with?
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Security was an absolute breeze. I used the fast track and was met by an official with a hand held scanner. I saw that the scanner came up with a red cross and said I wasn’t eligible, however no mention of this was made and I was given the all clear to proceed anyway. Thumbs up for the use of common sense and not just using the “computer says no” approach. Upon reaching the x-ray, I was the only person there and I was processed in just a couple of minutes.
Alitalia have a handful of lounges at FCO. The one I used was to the right as I exited security. There was a boarding pass check before heading up the stairs. Next door was the recently (as of March 2016) reopened British Airways lounge.
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Into the lounge itself, and it was a little on the small side, spread out over two levels. There was a manned bar and a small buffet area which included pasta, pizza and other small snacks.
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Whilst most occupants decided to stay on the ground level, I headed upstairs which was virtually deserted, and therefore quite peaceful.
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Boarding / Onboard
When boarding came, it was over to the satellite. A few minutes before boarding was announced, the ground crew sorted the mass pile of gate lice into something a little moe organised. Most were sent to the general boarding line, where as a few remained in the Sky Priority lane. Although it made virtually no difference, as it was downstairs on to a bus anyway.
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On board I was pleasantly surprised. I had expected to find a cabin that was a little long in the tooth, however this one appeared to have been recently refurbished.
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Legroom was reasonably good and the seat reclined miles. An added bonus was that the load was very light on this Easter Sunday so I had plenty of room for myself.
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The service was a little strange. When dishing out the main snack (an aubergine roll, along with soft drinks) the crew member serving the rear of the cabin couldn’t look more uninterested.
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However, as previously mentioned, I was flying on Easter Sunday and Alitalia had an extra surprise up their sleeve. A pretty big tray of mini easter eggs were handed out and the same crew member couldn’t have looked happier. I grabbed a couple and they shook the tray and gave me a look as if to say “take more”, followed with another big grin. I obliged.
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As is normally the case at Heathrow, there was quite a bit of holding involved – pushing the flight time to around two hours thirty minutes.
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Touchdown was made on to runway 27L, meaning a short taxi over to Terminal 4. There was a bit of a wait at border control as one of the many fail KLM shuttles had just arrived, but I still made it from Terminal 4, to Heathrow Central and over to Terminal 5 within 25 minutes.
Admittedly, I had some reservations when I booked this flight. However none of them were justified and I actually had a decent enough flight. Sure the cabin crew were a little surly but all the other staff I met at the airport were fine. The lounge could have been a little bigger, but I guess its taking the strain until the one in the satellite opens in May, which I should be trying out when I fly through Rome then.
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